Ever heard the saying 'when you buy from a small business an actual person does a happy dance'? In contrast, imagine you spend your money with a larger company, a corporation perhaps that operates with call centres and dozens of departments to manage your purchase or service. Now imagine your journey as a customer, calling to place an order, calling to find out an update, passed around different departments, repeating your situation to a new person each time...
A happy dance is far from reality when the owners of the business are sat comfortably at the top, blissfully unaware of you as the customer.
Waste management is a complex business, it isn't generally a uniformed service and requires an individual approach per job. Our customers range from a small one- man band to medium sized corporations, so we are familiar with the variety of requirements our customers need.
Therefore, customer service is key in our game! Site Solutions main USP is that we are a small, independent, waste broker.